CONTACT
Email us if the problem continues
Include your iOS version, FROSTOCK version and the steps that lead to the problem. We normally aim to reply within three business days.
Contact SupportFrequently asked questions
Why am I not receiving expiry notifications?
Open iPhone Settings, choose Notifications, then FROSTOCK and confirm that notifications are allowed. Focus modes and Scheduled Summary can also delay when an alert appears.
Can I move my data to a new device?
If iCloud sync is enabled with the same Apple ID, your data should sync automatically. You can also export a backup from Settings and import it on the new device.
Can I share an inventory with my household?
Start Family Sharing from FROSTOCK Settings and invite someone with Apple's share sheet. Confirm that iCloud Drive is enabled on both devices.
Why was no product found for a barcode?
Barcode results use the public Open Food Facts database. A product may not be listed, or the connection may be unavailable. You can always enter the product name manually.
How do I delete my data?
Delete individual items from their detail screen or with multi-select. To remove all data, use Data Management in Settings. If you share data, also check the state on other participants' devices.
How do I change advertising privacy choices?
Open FROSTOCK Settings and choose Ads & Privacy. This option appears when privacy choices are required in your region.
Before you contact us
- Do not email personal information, Apple ID passwords or payment details.
- Report an inappropriate ad through the reporting menu shown with the ad.
- For food-safety advice, contact the manufacturer or an appropriate public authority.
App information
Requires iOS 17 or later.